I've changed my mind

 

Refund policy

We do not offer refunds for change of mind, as we hold limited stock of each size and many items are made to order.

Faulty or damaged items
If your item arrives faulty or damaged, or you receive the wrong item, please contact us at woof@clothesbyportia.co.nz as soon as possible so we can assess the issue and make it right.

Bespoke and custom items
Bespoke, custom, and personalised items cannot be refunded or exchanged, as these are made specifically for you and your dog.

Sale items and gift cards
We cannot accept returns or refunds on sale items or gift cards.

Refunds
Where a refund is approved (for example, for a faulty item), you'll be notified once we've assessed it, and the refund will be issued to your original payment method. Please note it can take some time for your bank or card provider to process and post the refund.